What are your processing times?
Up to 2 business days. We aim to ship orders every Monday, Wednesday and Friday.
Where’s my order?
The shipping times differ according to the shipping address’ location. Here are the approximate shipping times once dispatched for each location we ship to:
UK - 2-5 business days
Europe - 5-14 business days
Australia - 14-30 business days
USA/Canada - 14-30 business days
Please note that some orders may also be delayed due to customs.
How may I contact you about my order?
Feel free to use the Chat option on our website or email us at firstname.lastname@example.org with any questions or queries.
Customs & Import taxes?
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & Refunds?
Returns and refunds are unavailable for personalised orders. For all other products; please contact us within 7 days of delivery if you would like to return your item, and please ship it back to us within 14 days of delivery. Refunds are only available if an order is cancelled (you can cancel your order up to 12 hours after it is placed), if the order was lost in the post or if your order is returned in original condition.
Conditions of returns?
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
How do we become one of your stockists?
Please email us at email@example.com to receive more information.
Do you use plastic free packaging?
Yes. We use brown cardboard boxes, kraft paper backed envelopes and paper tape. No plastic packaging is used!
Your name, email address, postal address, details of your order and payment information is the information we use to carry out your order when you buy a product from our shop. You may also need to provide us with additional information if you wish to order a commission or a personalised product.
We collect, use and share your information on a number of legal bases. Firstly, to provide our services (complete your order, carry out customer support, deal with returns).
We keep your personal information for as long as it is necessary to carry out our services, however, we may also have to keep your information to comply with our legal obligations, to resolve disagreements or to enforce our agreements. We will generally keep customers’ personal information for 1 month.
Changing, restricting, objecting or deleting your personal information is a request you can also contact us about, the only circumstance is if we had to keep your personal information for legal reasons.
Read our other policies: