Refund policy

We have a 14 day return policy (date after receiving your order). Please note that products have to be returned in order for a refund to take place (a refund / partial refund may be given if an item arrives faulty/ damaged without the need of a return).

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@majukooo.co.uk. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@majukooo.co.uk 

Please note that bespoke and made to order items cannot be returned.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on WORN jewellery, sale items, digital downloads or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.